The “Pet and Pet Supplies Quality Service Scheme 2025” award ceremony, organized by the Hong Kong Pet Trade Association (HKPTA), was successfully held on January 29th. CMA Testing was honored to participate and serve as the independent auditing and certification body for the scheme, working hand in hand with the industry to enhance the professional standards of Hong Kong’s pet industry and jointly promote the development of the “pet economy.”
At the event, Ms. Angela Chan, Chairman of Hong Kong Pet Trade Association, and Mr. Dominic Lam, Chief Operations Officer of CMA Testing, delivered speeches, explaining the background and advantages of the scheme. Following this, Mr. Joseph Zhao, Chief Food and Restaurant Audit Officer of CMA Testing, explained the scheme’s content. Joseph, a cat lover himself, shared his personal experience on how CMA Testing’s over ten years of auditing experience in food and beverage hygiene can be brought to the pet industry. From environmental management and staff training to service processes, professional standards ensure that the “Quality Pet Shop” scheme more comprehensively focuses on product quality, customer service, and pet welfare.
Four Audit Scopes and Rating System
The “Quality Pet Shop” certification covers four main areas: store environment, pets and products, employee performance, and service and compliance. During the pilot phase in 2025, CMA Testing visited eight stores of different types and locations, all of which achieved a “Good” rating, demonstrating the feasibility of the program and its high industry standards. On the day of the event, certificates and trophies were officially awarded to the eight stores as recognition!
Looking to the Future: Promoting “Pet-Friendly Venues” Evaluation
The event also deepened the cooperation between CMA Testing and HKPTA. In the future, HKPTA will support CMA Testing’s newly launched “Pet-Friendly Venues” evaluation program, establishing clear standards for restaurants, shopping malls, hotels, and other venues, including zoning management, hygiene and cross-contamination control, pet behavior risk identification, emergency response, and record-keeping requirements. As policies gradually allow pets into more public places, we expect this program to bring more opportunities to the industry and improve the overall pet-friendliness of cities.
